Customer Service Representative
Location: South Yorkshire
Job Type: Full-time, Permanent
Salary: 26,500K to £28,000k per year (dependent on experience)
Talent UK are recruiting on behalf of our client based in south Yorkshire, They are looking for a proactive and dedicated Customer Service Representative to join our clients growing team. In this role, you'll act as a key point of contact for customers, ensuring they gain maximum value from our offerings and receive an exceptional service experience.
What You'll Be Doing:
Manage customer accounts and provide timely updates to meet deadlines.
Maintain accurate customer records using internal systems and customer-specific platforms.
Coordinate logistics to ensure vehicles arrive on time, meeting customer expectations.
Handle customer complaints and support requests, including scheduling mobile call-outs.
Arrange warranty and chargeable repairs (both onsite and offsite).
Process sales for vehicle accessories, racking, livery, and accident damage.
Communicate and liaise with customers, third-party suppliers, and internal departments.
Carry out general administrative tasks to support smooth operations.
What We're Looking For:
Excellent written and verbal communication skills.
A team player who can also work independently.
High attention to detail and accuracy in all tasks.
Ability to quickly learn technical information.
Flexible and adaptable to varied work.
Strong organisational skills and ability to prioritise effectively.
Proficient computer skills — Excel knowledge preferred.
Benefits
20 days plus Stats plus extra 3 days added on within the first 3 years.
24/7 Employee Assistance Programme - support for life's challenges.
Company-funded Health Cash Plan
Free on-site car parking.
Company events
Are you passionate about building long-term relationships with customers and helping them achieve success with products and services? If so, we'd love to hear from you!
This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so