The Role
Join as a UX / Service Designer at the heart of a product trio owning the end-to-end customer experience of a regulated payments platform. You’ll design critical journeys that drive enrolment conversion, trust, and regulatory outcomes — measured through real performance metrics.
Key Responsibilities
* Enrolment & Onboarding: Design and optimise the full journey with a focus on conversion
* Payment UX: Own the one-tap VRP confirmation flow and customer-facing payment experiences
* Notifications: Design compliant, user-friendly communication journeys (reminders, updates, consent renewal)
* Discovery & Research: Lead dual-track discovery, validate designs with real users (incl. vulnerable customers), and shape delivery-ready stories
What We’re Looking For
* Proven UX experience in regulated sectors
* Strong Figma skills with production‑ready specs
* Experience designing transactional/payment journeys with measurable impact
* Knowledge of accessibility, inclusive design, and vulnerable users
* Understanding of FCA Consumer Duty and/or Open Banking flows
* Comfortable in agile product teams and stakeholder‑facing environments
Job Title: UX Designer
Location: London, UK
Job Type: Contract
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