Customer Assistant - Food - Launceston SF
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products and ensure customers feel valued through remarkable service.
Work Pattern
Tuesday 13:00-22:00
Wednesday 13:00-22:00
Thursday 13:00-22:00
Friday 13:00-22:00
Saturday 13:00-22:00
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and able to act on it regularly
* Accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good digital capability
Job Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industry: Retail
Equal Opportunity
Marks & Spencer is committed to an inclusive organisation, trusted by colleagues, customers and suppliers. We support flexible working and offer reasonable adjustments in the recruitment process as needed.
Purpose: To deliver a great shopping experience for our customers, putting customers before tasks and championing our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
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