Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)
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Arabic-Speaking Virtual Lifestyle Specialist - Temp Contract (Graduate Opportunity)
Are you a recent graduate or early-career professional looking to break into the world of luxury travel and concierge services? Do you love helping others, solving problems, and making someone's day better? If you're fluent in Arabic and English, and excited to work in a fast-paced, people-first environment, this could be your perfect next step!
If you answered "yes" to these questions, keep reading—you might be exactly who we're looking for!
About the Role:
As an Arabic-Speaking Virtual Lifestyle Specialist, you'll help deliver unforgettable travel and lifestyle experiences to our members around the globe. From booking luxury hotels and ground transportation to arranging VIP experiences, you'll be the first point of contact for high-profile clients in the MENA, Europe, Asia, and US regions.
You'll handle a high volume of calls and emails, provide tailored support, and act as a trusted go-to for all things travel-related. Don't worry, we provide full training and a supportive team environment to help you shine!
This is a great fit if you:
* Are a recent graduate or someone looking to grow in the travel/customer service space
* Speak Arabic and English fluently
* Are a great communicator and problem-solver
* Are confident using digital platforms and multitasking under pressure
* Can work flexible hours (including weekends and some evenings)
What You'll Do:
* Respond to travel and lifestyle requests via phone and email in both Arabic and English
* Arrange bookings for hotels, villas, cruises, transfers, flights, and more
* Deliver top-tier service that leaves a lasting impression
* Promote exclusive offers and lifestyle perks
* Work closely with trusted suppliers and global partners
* Keep detailed records to ensure a smooth member experience
* Build real connections with members - you're not just a voice on the phone!
What We Offer
* Start Date: May or June 2025
* Contract Duration: Fixed-term (until August 2025) with potential to extend or become permanent
* Fully Remote working environment (Terms & conditions apply)
* Full training & mentoring provided
* Be part of a friendly, global team passionate about what they do
Requirements
Key Skills & Attributes:
* Fluency in Arabic and English (written and verbal)
* A recent graduate or someone with 1-2 years' experience in customer service, hospitality, or travel
* Strong communication skills and a passion for helping people
* Ability to multitask in a fast-paced, high-volume environment
* Comfortable using online platforms, tools, and systems
* A flexible, proactive, and can-do attitude
* Willingness to work shift patterns, including weekends and evenings (rotational shifts)
* Access to a quiet, reliable home working set-up (laptop provided)
Guidelines for Hybrid/Home Office option:
* Living within a commutable distance of the London office may require hybrid working, with up to 60% Home Office possibility
* A secure home office setup, free from background noise or distractions
* Internet service must meet minimum requirements and speed
Benefits & Rewards
* Competitive salary depending on experience, plus performance bonus
* Hybrid or fully remote working options
* Paid time off, including a day for volunteering
* Paid Sabbaticals after 5 years of service
* Rewards program with bonuses and gifts
* Employer-contributory pension scheme
* Remote working holidays (travel and work anywhere)
* Travel and entertainment discounts
* Inclusive, diverse, and global team environment
* Opportunities for career growth within an international company
Join us and experience a workplace where you can truly thrive. Learn more about us.
Who Are We:
Ten is a leading lifestyle and concierge company established in 1998, operating in over 20 cities worldwide, with over 26 languages, and listed on the London Stock Exchange ('TENG'). We are committed to diversity and sustainability, holding a B Corp certification.
Our Commitment to Diversity:
We value diverse cultures and experiences, ensuring merit-based decisions in all employment aspects.
Note: We work with a preferred list of recruitment agencies only. No unsolicited resumes accepted.
Apply before 2 May 2025 to join Ten Group and be part of the magic behind world-class experiences.
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