Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Interaction Specialist (FTC 6 Months)
Be part of the movement – and play your part.
About the role
As a Customer Interaction Specialist, you will be at the forefront of delivering exceptional service and sales support to our customers across multiple channels. You’ll play a key role in managing inbound and outbound interactions, ensuring every query, order, or issue is resolved efficiently and professionally. With a strong focus on customer satisfaction and sales growth, you’ll work confidently to match our products and services to customer needs while creating a seamless and positive experience with every interaction. This role is a Fixed Term Contract for 6 months and requires you to work any 5 from 7 days on a variable shift between 08:00am – 18:00pm.
You will be responsible for
* Responding to customer enquiries via phone, email, live chat, and other digital platforms, ensuring timely and professional service.
* Handling reservations, orders, complaints, and requests with a focus on first contact resolution and customer satisfaction.
* Proactively reaching out to existing and potential customers to promote additional products or services through up-selling and cross-selling techniques.
* Accurately matching customer needs with suitable products or services, offering tailored recommendations with confidence.
* Maintaining detailed records of customer interactions and transactions, ensuring all communications are logged and follow-up actions are completed.
About you
You are a people-focused individual who thrives in a fast-paced, customer-driven environment. With a naturally friendly and empathetic approach, you’re able to quickly build rapport with customers, making them feel heard, valued, and supported. You communicate clearly and confidently, both over the phone and in writing, always maintaining a professional and positive tone.
You have strong PC literacy, with excellent keyboard and system navigation skills that allow you to work efficiently across multiple platforms without losing focus on the customer. Your attention to detail ensures that every interaction is handled accurately and thoroughly.
As a team player, you enjoy collaborating with colleagues, sharing knowledge, and contributing to a supportive and productive working atmosphere. You’re adaptable and open to change, ready to take on new challenges as they come. Your flexibility means you're comfortable working varied shifts, including evenings and weekends, to meet customer and business needs.
Above all, you’re passionate about delivering great service and are motivated by helping customers find the right solutions, while also recognising opportunities to enhance their experience through tailored product recommendations.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
* Life assurance cover
* Contributory company pension scheme
* Holiday Purchase Scheme
* Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
* Full employee assistance programme including:
* Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
* Huge range of retail discounts from high street and online retailers
* Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
* Access to Breeze, our award-winning Wellbeing platform.
* Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
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