Technical Escalation and Operations Coordinator
Jooble, New Milton, England, United Kingdom
Position: Technical Escalation and Operations Coordinator - 3 months FTC
Read the full description and submit your CV and additional information by clicking the application button.
Details:
* Hours: 35 hours/week
* Shift: Monday - Friday, 09:00-17:00
* Salary: Up to £30,000 per annum, depending on experience
* Location: Hybrid - New Milton, UK (remote work within UK)
* Start Date: ASAP
* Internet Speed Requirement: 5 Mbps upload, 15 Mbps download
Benefits:
* 161 hours holiday per year
* Discounts on shopping, holidays, insurance, dining, and more
* 24/7 employee assistance program
* Family and friends’ discounts
* Pension scheme (up to 4% matched)
* Free on-site parking
About You:
* Experience: 2-3 years in project coordination or operations management
* Technical Knowledge: Basic understanding to communicate effectively with technical teams
* Project Management: Experience is a plus but not essential
* Excel/Reporting: Familiarity with spreadsheets and reporting is advantageous
Role Responsibilities:
* Manage team workload and assign tasks
* Oversee escalations and ensure prompt resolution and communication
* Ensure SLA adherence through tracking and coordination
* Coordinate technical projects aligning with business priorities
* Report on team performance and analyze trends for improvement
* Identify and implement process improvements
* Communicate effectively with stakeholders regarding escalations
If interested, please upload your CV and answer a few questions about yourself. We are committed to equal opportunities and welcome all applicants. For assistance during the recruitment process, contact the careers team at 01425 626337.
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