Job Advert
Accountable to: Visitor Experience Manager
Location: This role is contracted at Brandon Marsh Nature Centre, Brandon Lane, Coventry, CV3 3GW, with occasional work at Parkridge Nature Centre, Brueton Park, Warwick Rd, Solihull B91 3HW. It is not suitable for home working under the Trust’s agile working policy.
Salary: Grade 2a, £22,932 FTE, 21 hours, £13,759.20 (£12.60 per hour)
Benefits: Employers’ pension contribution up to 7% (with 4.5% from employee), 25 days holiday plus 8 bank holidays FTE (139 hours pro rata), access to Electric Vehicle salary sacrifice scheme, Employee Assistance Programme, death in service benefit of 3x salary.
Responsible for: Supervising visitor centre volunteers.
Liaison with: Colleagues at Warwickshire Wildlife Trust and across the Royal Society of Wildlife Trusts (TWT), volunteers, contractors, members, supporters, external funders, corporates, suppliers.
Hours: 21 hours per week on a flexible rota, including regular weekends and bank holidays.
Role purpose: To welcome and serve visitors at WWT visitor centres through excellent customer service. Responsibilities include greeting visitors, taking payments for admissions and retail sales, discussing memberships, supporting café operations (taking orders, food prep, service), and assisting with corporate room hire bookings, including setup and welcoming delegates.
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