The Adult Social Care Contact Team Manager will be responsible for managing and leading a group of professionals to operate as the front door to Adult Social Care, working within the principles of the Care Act 2014 and undertaking statutory duties on behalf of Salford. The Contact Team Manager will oversee all aspects of day‑to‑day service delivery, including effective triage, decision‑making and the provision of reflective supervision. They will lead the operational transformation of the front door by embedding asset‑and‑strength‑based conversations with clear outcomes, ensuring people have timely access to information, advice and support and greater choice and control over their wellbeing. The Contact Team Manager will use data to analyse, review and report performance activity, supporting continuous improvement and ensuring efficient and effective use of resources.
Main duties of the job
* Provide leadership and management to staff within the Adult Social Care Contact Team and ensure that their work is delivered in line with statutory responsibilities, safeguarding requirements, and agreed legislative and policy frameworks.
* Lead and contribute to service development and front door transformation in partnership with people, carers, and key stakeholders across health and social care, supporting effective integrated pathways.
* Ensure the development of best practice at an operational level by continually reviewing individual and team performance through data analysis, quality assurance activity, and 360° feedback.
* Ensure the effective working relationships with partners across health, children’s services, police, housing, and other relevant agencies.
* Work collaboratively with other divisions of the directorate, Salford City Council, NHS organisations, statutory, voluntary, and independent sector partners.
* Ensure service objectives are delivered as part of the Adult Social Care management team.
* Ensure the effective and timely delivery of services through high standards of practice in triage, decision‑making, safeguarding, and statutory duties.
* Undertake and ensure effective supervision, support, and professional development of the contact team.
* Promote and embed asset‑and‑strength‑based conversations with clear outcomes, enabling people to have greater choice, control, and access to appropriate support at the first point of contact.
We recognise the commitment, dedication and hard work of our staff and will provide the support you need to be happy, healthy and resilient at work and at home, which is why we consider all flexible working requests. The organisation offers wrap‑around wellbeing support.
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