Role: ICT Service Desk OperativeLocation: Leamington Spa Rate: £16.13 p/h inside ir35 Duration: 3 months initial contract
What you will be doing:
* To provide instruction and advice to systems users via the telephone and remote support software
* To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.
* To triage, categorise and prioritise all incidents presented via the employee self-service portal
* To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
* Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary
What we are looking for:
* A graduate looking to start their IT career or someone who has previous service desk experience
* Good communication Skills
* Customer service experience
* Team working experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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