Claims Handler
Location : Peterborough
Salary : Up to £26k
An exciting Full Time opportunity for a career minded Claims Advisor with a focus on delivering a quality service during the claims process. Working in a small, professional team, you will bring excellent communication skills based on your employment experience. As a well-established Insurance Company, our client offers a fixed daytime working arrangement through Monday to Friday.
Essential skills include Microsoft Office and you will need to demonstrate excellent organisational ability to manage your customer base.
Responsibilities for this position:
Work proactively to process claims by contact with the client and the Service Providers
Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims
Developing a good relationship with all clients by providing a personal service
Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim
Be able to account for actions relating to claims by using methodical accurate data input methods
Listening to and understanding the individual needs of each customer
Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims
Take required actions to resolve potential and existing complaints, escalating where necessary.
Recording accurately all events / details and actions relating to specific individuals on the database. Ensuring copies of all documents and letters which are sent out/issued are retained on the client file
Working as a team member, supporting colleagues and the Company
Managing own workflow in a timely manner
Having an understanding of how the functions of the role interlink and benefit that of other roles
What You Can Expect :
Regular Monday to Friday hours no evenings, no shift work and no weekend work
Access to Pension Scheme
Attendance Bonus
Great Annual Leave Benefit including additional family days
Free Worldwide Multi Trip Travel Cover and discounted rate for family members
Cash benefits linked to Personal Accident, Life Cover and Critical Illness
Monthly Employee Rewards Scheme
Commitment to Employee Learning and Development
Access to Wellbeing Services and Discount Scheme
Free tea, coffee and fresh fruit
Friendly working environment in Peterborough convenient location close to the A1
Working Hours 08.45am to 5.15pm (Mon Fri No weekends or evenings)
One Hour Unpaid for lunch and a 10 minute break in both morning and afternoon periods
21 holidays per year, increasing by 1 day for each complete calendar year
In addition normal bank holiday entitlement
Additional holiday (Family days) for Christmas Eve & Half day New Years Eve
Additional Day Holiday on Birthday*
Attendance Bonus
Our greatest strength is our people professional, driven yet grounded and fun to work with.
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