⭐ NOW HIRING: Care Broker (Admin) – Band 3
📍 Tower Hill, Armagh
💷 Pay Rate: £12.75 per hour
⏰ Full Time – 37.5 hrs per week (Monday-Friday, 9am-5pm)
📅 Duration: Until 01/05/2026 possible extension
📄 2 Posts Available
About the Role
We are recruiting on behalf of our public‑sector client for two Care Broker (Admin) positions based at Tower Hill, Armagh. This Band 3 role sits within Adult Community Services and supports the centralised Care Bureau responsible for arranging care packages across domiciliary care, direct payments, day care, and residential/nursing placements.
This is an excellent opportunity for candidates seeking administrative experience within a busy Health & Social Care environment.
Key Responsibilities
As a Care Broker, your duties will include:
1. Maintaining and updating information on the eBrokerage and Encompass systems, ensuring accuracy at all times.
2. Triage and prioritisation of new cases before processing.
3. Contacting care providers to confirm availability or changes to existing packages.
4. Coordinating service arrangements and confirming details with commissioners and providers.
5. Checking and verifying invoices against system data, resolving discrepancies, and raising credit notes when required.
6. Producing reports on usage, expenditure, discrepancies, and outstanding cases. General administrative duties including word processing, filing, photocopying, and handling telephone enquiries.
Essential Criteria
To be considered, applicants must have:
7. 4 GCSEs Grades A-C, including English Language, or equivalent/higher qualification.
8. AND 1 year’s clerical/administrative experience
OR 2 years’ clerical/administrative experience.
9. Experience using Microsoft Office applications.
10. Strong organisational, teamwork, and communication skills.
Desirable (Not Essential)
11. GCSE Maths A-C
12. OCR/RSA Stage 2 or equivalent typing qualification, or 6 months word‑processing experience
13. Experience using Microsoft Excel
Interested? Apply Today!
To submit your CV or request more information, please contact our team. Early applications are encouraged as these positions will be filled quickly.