Job Description
The successful candidate will deliver a range of training initiatives, including welcome/onboarding sessions, PSO and specialist workshops, and supervisor-level development.
You will also manage training records and support the Learning Management System (LMS). This role plays a key part in embedding a strong learning culture across the operation.
Key Responsibilities
1. Deliver onboarding, workshops and specialist training to frontline colleagues and supervisors.
2. Act as a role-model trainer for PSO, demonstrating both technical understanding and service excellence.
3. Maintain accurate training records and support LMS administration and reporting.
4. Monitor training attendance, completion and compliance metrics.
5. Work with operational leadership to align learning content with service delivery needs.
6. Support the design and development of learning interventions to close skills gaps.
7. Gather and analyse learner feedback to drive continuous improvement.
8. Promote training outcomes, building engagement and capability across the workforce.
Professional and Personal Competencies/Qualifications
9. Proven experience in a training or L&D role, ideally supporting frontline or operational teams.
10. Excellent communication and facilitation skills, with the ability to engage a wide range of learners.
11. Strong organisational and time management abilities.
12. Comfortable working with IT systems, especially LMS platforms and digital training tools.
13. Able to build positive working relationships with employees and stakeholders.
14. Detail-focused with accurate record-keeping and reporting capability.
15. Knowledge of learning and development principles and methods.
16. Customer-centric mindset with a proactive approach to problem solving.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.