Account Manager / Sales Support (Office Interiors)
Salary: £30,000 - £35,000 + Commission (OTE 10k in 1st Year)
Location: Bradford, BD17
Hours: Mon-Fri, 8:45am-5:15pm
Start Date: ASAP
Full-time, permanent
Role Overview:
To support a director by managing and converting inbound (warm) enquiries, maintaining client relationships, and coordinating projects from initial enquiry through to handover. The role is focused on client service, enquiry management, and internal coordination rather than cold business development. The business specialises in designing and installing complete office environments to their clients, offering a bespoke service and ensuring a smooth process for businesses.
The Key Responsibilities of the Account Manager/Sales Support Professional:
Director & Sales Support
* Act as the day-to-day sales and client support for one Director
* Manage the Director's enquiries, follow-ups, and client communications
* Prepare meeting notes, proposals, quotations, and presentations
* Ensure timely responses to all incoming enquiries and client requests
Enquiry & Account Handling (Warm Leads)
* Manage and qualify inbound enquiries from existing clients, referrals, and marketing activity
* Act as the primary point of contact for clients once an enquiry is received
* Maintain regular contact with clients to progress enquiries through to order
* Support repeat business and account retention
Client Liaison
* Build strong working relationships with clients, consultants, and suppliers
* Arrange and attend client meetings, showroom visits, and site visits as required
* Ensure a professional and consistent client experience throughout the process
* Handle day-to-day client queries efficiently and proactively
Project & Internal Coordination
* Liaise with design, estimating, procurement, and project teams
* Ensure client briefs and requirements are clearly communicated internally
* Track project progress and keep clients informed
* Assist with handovers, aftercare, and post-project follow-up
Commercial & Administration
* Assist with pricing, quotations, and order processing
* Maintain CRM records and enquiry tracking
* Support sales reporting and pipeline management
* Ensure documentation is accurate and up to date
The Required Skills & Experience of the Account Manager/Sales Support Professional:
Essential
* Experience in an Account Manager, Sales Support, or Client Services role
* Background in office interiors, commercial furniture, fit-out, or a related sector
* Strong organisational and administrative skills
* Excellent communication and client-handling ability
* Comfortable managing multiple enquiries and priorities
* Proficient in MS Office (Word, Excel, Outlook)
Desirable
* Experience supporting a senior Director or leadership role
* Knowledge of office interiors or commercial fit-out processes
* CRM system experience
* Understanding of project-based sales
Personal Attributes
* Highly organised and detail-focused
* Proactive and dependable
* Calm and professional under pressure
* Team-oriented with a supportive mindset
* Customer-focused and solutions-driven
Package
* Competitive basic salary - entirely based on experience
* Bonus linked to profit and conversions
* Pension scheme
* Career development within a growing interiors group
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age