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Senior Recruitment Consultant - Marketing and Digital (Analytics, Product, Research, Insights and CRM) at Harnham - London, UK
Retention Lead (3 Days/Week - Up to £80,000
Location: Orpington (Hybrid)
A fast-scaling subscription business in the prize competition space is looking for a Retention Lead to take full ownership of customer retention strategy and execution. With strong brand partnerships, rapid growth, and new product lines (including instant win games), the company is entering its next phase - and needs someone to keep customers engaged, loyal, and active.
The Role:
This is a high-impact, standalone role for someone who knows how to reduce churn, drive lifetime value, and make sense of behavioural data. Working closely with CRM, customer service, product and marketing, the Retention Lead will design and deliver strategies that keep users coming back - from smarter campaigns to contact centre scripts to VIP game player engagement.
Key Responsibilities:
Own retention strategy across subscriptions and new game products
Spot drop-off points and design interventions to reduce churn
Work hands-on with CRM to deliver segmented campaigns
Collaborate on contact centre scripting to improve outcomes
Use data to guide decisions and measure impact
Cross-sell/upsell where relevant to increase LTV
About You:
Proven experience in a retention or lifecycle role (ideally digital/subscription)
Confident with data, segmentation, and customer journeys
Comfortable getting stuck into CRM execution and testing
Collaborative, hands-on, and outcome-focused
Bonus: exposure to instant win games, contact centres, or international markets
Why Apply?
Key strategic role in a business growing fast
Flexibility (3 days/week) with hybrid working
Big impact, strong leadership support, and no red tape
Ready to make your mark?
Apply now and help shape the future of customer loyalty in a standout digital business.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Analyst
* Industries
Retail Office Supplies and Gifts
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