Overview
The role of the Locality Officer is key in the council's commitment to ensure we investigate all antisocial behaviour (ASB), tenancy fraud, statutory nuisance and enforcing tenancy breaches.
Responsibilities
* Responsible for case management of all antisocial behaviour and statutory nuisance complaints, completing full investigations, evidence gathering and taking legal action where required. This will include attending court when required.
* Carrying out visits to residents
* Managing cases to a high standard
* Working with colleagues to cover all aspects of the team which also includes, Community Safety and Environment Protection
* Working pattern: Full-time, 37 hours per week; Flexible, hybrid working arrangements
Ideal candidate / Qualifications
* Background in Housing or Environmental Protection (or transferable skills) and used to working in a fast-paced environment
* Used to communicating with a diverse range of people and take a solution-focused approach
* Knowledge of Housing Legislation and the legal processes; good knowledge of the Housing Act 1985
* Knowledge around Antisocial Behaviour and the Antisocial Behaviour and Policing Act 2014
* Knowledge of the Environmental Protection Act 1990
Your skills
* Communicates clearly and effectively to diverse audiences in writing and verbally
* Influencing and persuading skills
* Ability to work with a degree of autonomy as well as being an effective team player
* Ability to adapt working practices in line with legislative changes
* Good technical skills
* Excellent communications skills
Your experience
* A working background in Housing, Environmental Protection or similar preferable, but not essential if you have transferable skills
* Essential: enhanced DBS check as part of pre-employment clearances
* You need to have your own car and a full driving licence for this post
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details, refer to the Disability Confident information provided by the council.
Salary and benefits
* A starting salary of £35,064
* A cost of living pay award negotiated annually as a salary increase
* Flexible, hybrid working arrangements that support and encourage a good work-life balance
* The opportunity to develop and shape the role
* Training and development opportunities
* Generous annual leave entitlement, starting at 23 days plus 3 additional days over the Christmas period while the Council offices are closed; option to buy additional annual leave
* A fantastic local government pension scheme
* Employee perks, including retailer and lifestyle discounts
* Free use of Canterbury's Park and Ride for an easier commute
We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.
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