Job Description
Team Leader (Client Services / Care) – Spider is advertising on behalf of our client who is seeking a dedicatedTeam Leader on a full-time, permanent basis to join their team based inWestcliff-on-Sea, Essex.
Fantastic company benefits include:
* Competitive Salary: £26,500 – £30,000 per annum (dependent on experience) plus additional on-call payments for out-of-hours cover
* Holiday: 28 days paid holiday, including Bank Holidays, with an extra day to celebrate your birthday
* Additional: Opportunities for training and career progression, Structured shift patterns planned 2 months in advance
About the role:
They're looking for an experienced and organised Team Leader to support their Client Services Team, working closely with the Registered Manager to deliver high-quality, compliant care services. You will play a key role in overseeing client care, supervising staff, and supporting day-to-day operations to ensure outstanding service delivery. This is a full-time role working 37.5 hours per week across Monday to Sunday. Office hours are Monday to Thursday 07:00–18:00 and Friday 08:00–16:00, with shifts rotating between 07:00–15:00, 08:30–16:30, and 10:00–18:00. The role includes a minimum of one weekend shift (working from home), either 06:00–14:00 or 10:00–18:00, with additional out-of-hours support provided on a rota basis.
Main duties and responsibilities:
* Support care delivery including new enquiries, client assessments, care planning reviews, and maintaining accurate documentation
* Supervise care staff through one-to-one and group sessions to enhance service quality
* Manage client relationships, maintain records, carry out quality assurance checks, and liaise with third parties such as GPs and families
* Support staff training, development, and performance management, including assisting with training delivery
* Ensure compliance with policies, procedures, and health & safety requirements while maintaining accurate records
* Support daily operations, including system use, office administration, and maintaining an efficient working environment
* Provide out-of-hours support including remote monitoring, emergency response, and rota-based cover
About you:
As a Team Leader, you will have significant experience within domiciliary care, reablement, or intermediate care, along with experience supervising care or health support workers in a community setting. You will hold a minimum NVQ Level 3 in Health & Social Care (or equivalent) and an ILM Level 3 qualification (or equivalent). You will have excellent communication skills, strong organisational ability, and attention to detail, with the ability to work under pressure and make sound decisions. You will be proficient in Microsoft Word, Excel, and Outlook, and confident learning new systems and processes. You will be self-motivated, professional, and able to handle sensitive situations with care and clarity. A willingness to undertake an enhanced DBS check is required. A full UK driving licence and access to a vehicle is essential.
Why them:
They are a proud family-run business dedicated to enhancing the lives of their clients. They are committed to delivering high-quality, person-centred care and supporting their teams to provide outstanding service through collaboration, professionalism, and continuous development.
If you have the relevant skills for this Team Leader (Client Services / Care) role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Additional information: The post is subject to an Enhanced DBS check and candidates must be authorised to work in the UK.
No recruitment agencies, please
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Additional keywords:Team Leader, Care Team Leader, Client Services, Domiciliary Care, Health and Social Care, Care Supervisor, Care Coordinator, Community Care, Care Management, Staff Supervision, Care Planning, Quality Assurance, Healthcare Support, Home Care, Care Services
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