Are you an ambitious and authentic leader, looking for an opportunity to develop in a company that is in an enviable position in a structurally growing sector? Then we have room for you!
We are Unite Students, a progressive FTSE 100 company and the leading provider of purpose-built student accommodation in the UK. We are looking for talented leaders with great potential and a desire to progress their careers, to join our Customer Operations team as General Managers. Help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success.
You will report to the Regional General Manager and be accountable for the execution of national and regional strategies for a cluster of properties. You will deliver improved operational, safety, sales, and revenue performance, increase overall profitability, and drive improvements across the end‑to‑end customer and employee experience.
Responsibilities
* Identify, understand, and balance short‑term and operational demands with the delivery of longer‑term and strategic priorities for your cluster of properties.
* Identify, understand, and develop novel strategies to deliver against local and organisational priorities.
* Build and lead high‑performing, engaged and motivated teams with a sense of belonging and community.
* Build a customer‑focussed, safe, secure, and inclusive culture for all.
* Advocate, communicate and deliver changes in working practices that support local and organisational success.
* Understand, and absorb information from a range of different sources, and use it to make effective business decisions.
* Understand root causes, analyse, and solve complex business issues.
* Adapt your style to inspire, engage, and motivate others in varying situations.
* Build effective and collaborative relationships at all organisational levels.
We Will Provide You With
* A market competitive salary and benefits package.
* A personalised leadership development programme.
* An opportunity to grow your skills in a supportive and collaborative environment.
What You’ll Get in Return
* A discretionary annual bonus so you can share in the company’s success.
* 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
* A generous pension scheme – employer contributions between 5% and 11% depending on how much you save.
* Various benefits to support your health and wellbeing, including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
* Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents.
* Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
We know that to create and maintain a happy, healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are. Employees, students, and neighbours all contribute to building environments where we can all thrive.
We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
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