Director of Client Solutions Department : Client Solutions Reports To : VP of Client Solutions Location : London, UK (Remote), Job type : Contract About Adapt: Adapt is redefining media localization by blending AI technology with human creativity and expertise. We are a collaborative, curious, and people-first team that believes innovation works best when grounded in empathy, quality, and trust. We love tech but we value humanity more. Position Overview: As Director of Client Solutions, you will own the end-to-end client experience from pre-sales discovery and solution design through delivery, billing, and long-term account growth. This role sits at the intersection of clients, production, technology, and finance, ensuring that Adapt’s AI-powered localization solutions are delivered with clarity, quality, and scalability. This is a highly cross-functional leadership role suited for a strategic operator who thrives in fast-moving startup environments, can balance creative and technical considerations, and excels at turning complex client needs into executable, high-quality outcomes. Key Responsibilities: Client Strategy & Pre-Sales Lead client discovery to understand goals, success criteria, timelines, risks, and technical requirements. Advise clients on AI dubbing and localization strategy, including content suitability, creative approach, and rollout planning. Support pre-sales efforts through solution design, demos, samples, and POCs Scoping, Quoting & Commercial Alignment Own project scoping, pricing, and proposal development using standardized questionnaires and SOW templates. Ensure legal and commercial readiness (NDAs, MSAs, SOWs, payment terms). Align internally on feasibility, capacity, costs, timelines, and risks prior to client commitment. Client Onboarding & Delivery Readiness Lead client kickoffs and onboarding, confirming scope, timelines, communication plans, and success metrics. Act as the primary escalation point for complex projects during ramp-up or high-risk phases. Define reporting cadence and maintain clear client visibility throughout delivery. Operational & Cross-Functional Leadership Partner closely with Operations, Production, Engineering, and Finance to ensure smooth execution. Set up internal project infrastructure, workflows, and documentation across tools and platforms. Identify risks, dependencies, and process gaps early and drive resolution. Billing & Revenue Support Maintain billing trackers with accurate project and financial documentation (quotes, SOWs, invoices, payment timelines). Collaborate with Finance in bi-weekly billing reviews to ensure alignment and timely revenue collection. Support client AP onboarding and follow up on payments in line with agreed terms. Client Success, Growth & Retention Monitor account health, delivery performance, and client satisfaction. Identify upsell and expansion opportunities aligned with client needs and platform capabilities. Support renewals and long-term client partnerships through performance insights and strategic planning. Process & Enablement Develop and maintain Client Solutions playbooks, workflows, templates, and training materials. Contribute to tooling improvements, automation, and scalable operating models. Support onboarding and enablement of new Client Solutions and Project Management team members. Minimum Qualifications: 5 years of experience in media localization, dubbing, or related media services preferably in Account Management capacity. Proven experience working with major studios, platforms, or enterprise content owners. Excellent project and stakeholder management skills. Ability to translate complex creative and technical requirements into clear execution plans. Strong written, verbal, and presentation skills Comfortable working in fast-paced, ambiguous startup environments. Ability to work collaboratively in a global, cross-functional team and manage multiple projects simultaneously. Proficiency with tools such as Excel, PowerPoint, documentation tools, and workflow diagrams. Curiosity and passion for AI technology related to text-based subtitling and dubbing products. Commitment to maintain confidentiality regarding client information and assignments. A home office setup is required. Preferred Qualifications: Experience working with YouTube creators or digital-first content. Prior startup or scale-up experience. Exposure to AI-powered media workflows or emerging localization technologies. Proficiency in other spoken languages is a plus! Why Join Us? Opportunity to work at the intersection of AI technology and media. Collaborative and inclusive work environment. Professional development and growth potential within the company. Stock options