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Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.
Our Building Services division provides complete Facilities Management of properties throughout the UK, providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.
We are looking for a Contract Manager to join the Commercial Property Maintenance team on one of our projects in Central. The purpose of the role will be to ensure that our delivery performance is in line with contract obligations and Building Services business processes. These services must be delivered to budget expectation or better and with high levels of customer satisfaction.
What you’ll do:
* Manage all Building Services directly employed staff to ensure that their performance meets the agreed and acceptable standards for the service delivery
* Manage agreed KPIs and SLAs, ensuring best use of all resources to ensure targets are met
* Responsible for managing the company’s H&S and environmental performance on site
* Responsible for managing the site P&L account to agreed margins
* Recruitment of any new staff required on site, whether temporary or full time staff to ensure site is adequately resourced for service delivery
* Responsible for the development of all staff under their control, which will include annual appraisals
* Management of client relationship on a daily basis
* Management of all reports required by either client or Skanska Building Services management team
* Represent SFS at all client meetings
* Review and develop new operational strategies to ensure continued improvement to service delivery
* Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
* Become AP for your site or sites if required
What you’ll bring to the role:
* Experience in business development
* Management experience of service delivery in high profile offices
* Ability to communicate both verbally and in writing with all levels of staff and clients
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