Job Description
Advert
Business Systems Officer (Customer Service Platform)
Council Offices, School Place, Kirkwall
21 hours per week (0.6 FTE)
Permanent
£30,389 - £31,009 pro rata£16.65 - £16.99 per hour
The above amounts include Distant Islands Allowance.
You will be reporting to the Team Manager Customer Services.
Your working pattern is 21 hours per week. We are happy to talk flexible working, where possible.
The purpose of this role is to support and improve some of our key business systems: from developing and improving how they work, to supporting users, analysing data, and making sure everyone has the tools and guidance they need.
We are looking for an organised, customer‑focused and technically minded Business Systems Officer to join our team. This is an exciting opportunity to play a key role in supporting and developing the digital systems used across the authority.
You will help ensure our business systems are reliable, well-maintained and fully optimised, working closely with service teams, ICT colleagues and external suppliers to continuously improve how we use technology to deliver high-quality services to our communities.
Full details of the duties and responsibilities are available in the Job Profile, but a key focus of this role will be building and maintaining digital forms and workflows on our Customer Service Platform. You will play an important part in helping services streamline processes, improve customer experience and make the best use of our digital tools.
The necessary qualification, experience and skills required for this role are detailed in the ‘must have’ section of the attached job profile. These criteria are used for decisions on shortlisting and appointment of applicants.
This post requires a Level 1 Disclosure check.
Applications close at 23:59 on Sunday 5 April 2026, with shortlisting taking place on Tuesday 7 April 2026 and interviews are scheduled for week commencing 13 April 2026.
For a discussion about the role, contact Catherine Foubister, Team Manager Customer Services at catherine.foubister@orkney.gov.uk or on 01856 873535 Extn 2919.
For information on applying and our recruitment process, click here for Information for Applicants.
We would welcome your feedback on our recruitment process.