BowerMount Medical Practice, Maidstone is a large training practice with 11,500patients and we are seeking to appoint an experienced Practice Manager who will work with the partners to ensure the financial and operationalneeds of the practice are fully met. If you are a strategic thinker with an eyefor detail, the skill to understand the financial claims process for our variedincome streams and the ability to search and negotiate fresh incomeopportunities we would like to hear from you.
Youwill be responsible for the smooth, efficient, and profitable running of thePractice and in tandem with our HR Manager tasked with maintaining a committedteam to deliver the best possible care for our patients. You will haveresponsibility for financial management (including all claims),premises/equipment, IT systems (EMIS, APEX, CQRS etc.) Complaints, ensuringthat all legal and contractual requirements are met.
Main duties of the job
- Ensure organisational requirements of practice contracts are met and complied with
- Develop and implement processes to achieve clinical targets of QOF and enhanced services
- Directly contribute to profit improvement
- Help develop and control Practice budgets and financial systems
- Prepare budgets and cashflow forecasts
- Liaise with accountant, bank and other business contacts as appropriate
- Managing complaints in line with NHS complaints procedure.
- Operate and maintain accounts using Xero
- Ensure that property is maintained to safe standards
- Facilities management
- Strategic planning - identify potential opportunities and threats
- Evaluate opportunities for expansion
- Implement and update Practice Development Plan
- Represent the Practice at PCN, ICB etc.
- Log all income and expenditure on Xero
- Ensure appropriate income and expenditure codes are used
- Produce cash flow
- Ensure all claims are made in a timely fashion
- Monitor QOF targets to ensure necessary points are achieved
- Produce any reports as requested
- CQC compliance
About us
We are a practice of 11,000 patients. We seek to provide the best possible care within the resources we have available to us. Based in central Maidstone we are a training practice working with GP registrars, medical students and ancillary staff.
Job responsibilities
- Responsible to the Partners at Bower Mount Medical Practice
- Salary range - negotiable according to experience
- Essential Experience: Good team Leader, Excellent Time Management skills, Prior work shows attention to detail, Excellent IT skills -use of word, Excel, Power Point, One drive and others, Proficient use of EMISweb, APEX, CQRS,PCSE etc., Excellent strategic and Finance skills.
Job Summary
(Description of main purpose of job):
To lead the Bower Mount Medical Practice team as a manager addressing the following:
- Finance:Monitoring budgets, handling payroll, managing the claims, invoices, and ensuring the practice meets its financial targets. Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the Partners. Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
- Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
- Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.
- Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level
- Help to develop and control practice of budgets and financial systems
- Prepare financial budgets and cash-flow forecasts
- Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the Partners
- Operate and maintain Xero accounting software, maximising its use within the practice to ensure detailed coding of income and expenditure.
Human resources - To work in close collaboration with our HR lead and to take part
Compliance and Safety: Ensuring the practice adheres to regulatory standards (such as CQC regulations in the UK), managing health & safety protocols, and overseeing information governance and GDPR.
Facilities: Managing the building's maintenance, security, purchasing equipment, and upgrading IT systems.. Ensure that property is maintained to a safe standard
- Ensure that appropriate contracts are in place for Fire and other equipment
- Ensure that all appropriate insurances are in place
- Be responsible for Fire Safety
- Carry out workplace assessments
- Audit any incidents relating to Health & Safety
- Review Portable Appliance testing (PAT)
- Facilities management
Operations: Strategic Planning
Working with the Partners to;
- Keep abreast of current affairs and identify potential opportunities and threats
- Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate
- Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives
- Formulate objectives and research and develop ideas for future practice development
- To represent the practice at PCN, locality and Integrated Care Board meetings if requested to do so
- To make recommendations to the Partners for practice development with regard to enhancing patient services and potential sources of income
Patient Experience: Overseeing appointment systems, managing feedback and complaints, and implementing improvements to patient services.
Responsible for the following functions of the practice
Working with the Partners and to;
- Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
- Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
- Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.
- Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level
Complaints & CQC Compliance
- Manage the NHS complaints procedure within the Practice
- Ensure policies and procedures are in place to meet CQC requirements
Note: This description is not intended to establish a total definition of the job but an outline of the duties. Other tasks may be required
Person Specification
Qualifications
- Graduate in economics or administration or GCSE grade A to C in English and Maths.
- Minimum of two years experience working in General Practice.
- Management Diploma.
Experience
- ESSENTIAL (SKILLS)
- Experience of working at Senior Management level.
- Knowledge of employment law, health and safety legislation and risk assessment.
- Experience of recruitment, staff appraisals, performance management, handling grievances and disciplinary issues.
- Skilled in motivating staff and managing teams.
- Knowledge of financial management of budgets and financial forecasting. Experienced in handling payments, managing accounts and payroll.
- Experience of complex administration and record keeping.
- Able to devise and implement administrative procedures.
- IT excellence able to learn and use new software.
- Familiar with and able to ensure GDPR compliance.
- Experience of dealing with the public.
- Strong leadership and negotiation skills.
- Conflict resolution and complaint handling experience.
- Demonstrable strategic and business management experience.
- Ability to lead by example.
- Excellent problem-solving skills.
- Excellent organisational skills
- ESSENTIAL (PERSONAL)
- Honest, reliable, trustworthy and sympathetic.
- Good communicator (verbal and written).
- Can network and works effectively as part of a multidisciplinary team.
- Can work autonomously and is resourceful and self-motivated.
- Able to grasp new concepts and self-direct own learning.
- Diplomatic, caring, calm under pressure and resilient .
- Good sense of humour.
- Adaptable and proactive.
- DESIRABLE (SKILLS)
- Experience of working in a GP surgery at senior management level.
- Experience of managing change / service development.
- Experience of using accountancy software.
- Interest in improving patient care from a systems perspective.
- Experience of using clinical IT systems -EMIS,Apex, PCSE, CQRS, Xero.
- DESIRABLE (PERSONAL)
- Comfortable with self-directed development.
- Evidence of previous job stability.
- Ability to work flexibly if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
