Overview
Location: Sevenoaks, England, United Kingdom
We are looking for a 2nd Line Support Engineer to join Wavenet in Sevenoaks, England, United Kingdom. The successful candidate will be part of the Service Desk and will be the first point of contact for our customers, handling service desk cases and escalating when necessary.
There will be hands-on experience in online security, networking, servers, firewall configuration, data handling, communications, and cloud services.
The Service Desk operates two working patterns: Monday to Friday 0800-1630 and 0930-1800. Some travel around London to support our customers may be required.
Responsibilities
* Working amongst a technical helpdesk, providing support to circa 3000 UK schools.
* Remote network troubleshooting
* Supporting a range of technologies
* Custom products designed and developed in house
* VoIP and WiFi solutions
* Cisco firewalls
* Backup and recovery solutions
* Microsoft 365 and Google Workspace environments
Qualifications
* Background in providing IT support.
* Excellent communication skills (both written & verbal)
* General IT knowledge and understanding
* Good problem-solving skills
* Capable of working independently
* Team player
* Good customer service skills
* Flexible attitude and strong work ethic
* Understanding of networking and protocols
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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