Job Description
With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world's largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.
This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and conferences. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and co-ordinating with hotel departments and the customers to ensure consistent, high level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system.
The Events Manager must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multi task, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and also admin work.
Key duties of the role include:
* Effectively manage customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
* To co-operate with other departments thereby ensuring a harmonious working environment and maximising efficiency.
* To have a full understanding of events strategy for the hotel and the products offered.
* Setting up and maintaining a total group processing system including diary and chase systems, deposit handling, follow up actions, and confirmed/provisional group filing.
* Occasional weekends and evenings are required.
Professional attributes, skills & experience:
* 2-3 years experience in a hotel event sales/planning position or relevant event experience.
* Experience with weddings and social events is desirable
* Excellent command of the English language - both written & spoken.
* Strong analytical skills required as well as knowledge of Excel, PowerPoint, Word.
* Strong customer development and relationship management skills
* Ability to persuade, lead, and confidently handle objections and resolve customer issues.
* Effective decision making skills
* Manage, develop & nurture the team
* Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
* Energy, enthusiasm, and a "can-do" attitude
What is in it for you?
You'll be supported in and out of the workplace through:
* Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
* Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
* Length of service rewards
* Monthly/yearly recognition schemes
* Extensive training both internally and externally
* World-class career opportunities internationally within Marriott hotels tailored to your specific needs
* Heavily discounted room rates for you & friends and family
* Professional learning and development opportunities
* Complimentary meals on duty
* Complimentary dry cleaning - we want you to look smart and well-groomed at all times
* Complimentary use of Gym - because your well-being is important
* Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
* Pension scheme
* Cycle to work scheme
* Access to major high street discounts so you can treat your friends and family
Come and join us today, and become part of the Marriott family.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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