Job Title: Tech Business Analyst Location: Windsor, UK (Hybrid – 1 day in the office) About the Role: We are seeking a highly skilled Tech Business Analyst to join our team, where you will play a critical role in defining and prioritising business and technical requirements. This is an exciting opportunity for someone who thrives in a fast-paced, agile environment and has a passion for delivering solutions that drive business outcomes. In this role, you will become a proficient user of Azure DevOps (ADO), manage your squad’s backlog, create, refine and elaborate features and stories, ensuring they are developer-ready. You’ll collaborate closely with Solution Architects, technical teams, and business stakeholders to solve complex business problems, support automated system designs, and drive technical change in our cloud-native environment. Key Responsibilities: * Define and manage your squad’s backlog using Azure DevOps (ADO) to create and refine features and stories. * Work with technical teams and solution architects to deliver clear and prioritised requirements. * Identify gaps in systems and processes, providing technical expertise in business requirements and functional specifications. * Support the design of automated systems and provide consultation to users on system functionalities. * Lead cross-functional teams to address business or systems issues. * Regularly update epics, features, and stories in ADO and participate in agile ceremonies (stand-ups, sprint planning, etc.). * Utilize best practice business analysis techniques including feature decomposition, context diagrams, mock-ups, and MVP (Most Valuable Product) approaches. * Balance the need for new requirements with available out-of-the-box SaaS solutions. Key Qualifications: * 8 years of Business Analyst experience, with significant exposure to UK Smart Meter projects. * Proven experience in technical business analysis, including managing and prioritising platform-level technical backlogs. * Strong collaboration skills, with a proven track record of working across diverse teams and stakeholders. * Experience in Agile delivery, and familiarity with cloud-native enterprise systems (preferably CRM and Billing platforms). * Exposure to AWS core infrastructure and Salesforce. Knowledge of MuleSoft or other integration platforms is a plus. * Strong understanding of the Utilities domain is highly desirable. Desirable Skills: * Demonstrable experience in software development, enterprise system implementation, and technical change. * Confidence, optimism, and a relentless drive to deliver the best outcomes for the customer and business. Why Join Us? * Work in a collaborative, fast-paced environment with a focus on continuous improvement. * Contribute to impactful projects in a hybrid work setting (1 day in the office, the rest remote). * Competitive salary and benefits package