Customer Service Advisor,from £25,500, Burgess Hill, West Sussex, 8:30am-5:30pm, Full time, Permanent, 20 days holiday + bank holidays + birthday off, Healthcare scheme after 1 year, Pension, Training & development opportunities
The Role
We are seeking a professional and customer-focused Customer Service Advisor to join a dynamic Client Services team within a well-established company specialising in the manufacturing of vehicle livery. Based in Burgess Hill, this permanent full-time role is key to delivering exceptional service to both new and existing customers, ensuring a smooth and positive client journey from enquiry to after-sales support.
Reporting to the Client Services Manager, the successful candidate will be the first point of contact for client communications, process crash part orders, and contribute to customer satisfaction and retention.
Act as the first point of contact for customer enquiries, ensuring prompt and accurate responses
Promote company services and recommend relevant products where appropriate
Process crash part orders accurately and efficiently
Resolve customer issues and enquiries via phone and email in a professional and timely manner
Liaise with internal departments to align customer expectations with production timelines
Complete documentation accurately and follow internal procedures
Conduct post-installation follow-ups to ensure satisfaction and manage feedback
Handle online orders and provide ongoing service support
Maintain current knowledge of company products and services (training provided)Requirements
Applicants should have previous experience in a customer service or client-facing role and demonstrate excellent written and verbal communication skills. A professional, flexible and proactive approach is highly desirable, alongside the ability to manage multiple priorities. Strong administrative skills, problem-solving ability, and a team-oriented mindset are also essential.
Competence in Microsoft Office (Excel, Word, Outlook) is highly desirable, as is a minimum of GCSE Grade C or above in English and Maths (or equivalent).
This role could suit someone who has worked as a Customer Support Advisor, Client Relationship Coordinator, or Sales Administrator.
Company Information
This is an opportunity to join a growing business within the vehicle livery manufacturing sector. The company prides itself on delivering high-quality, bespoke solutions and exceptional customer service. With a collaborative and supportive team culture, they value innovation, continuous improvement, and professional development.
Package
Competitive salary (from £25,500 depending on experience)
8:30am-5:30pm, Monday to Friday
20 days holiday plus bank holidays and your birthday off
Company pension scheme
Healthcare scheme available after one year
Cycle to work scheme
Canteen facilities
Company events
Ongoing training and developmentTravail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion