Position: Repairs Planner
Location: Kingston, KT1 3GZ
Salary: £26k to £28k per annum.
Perm position / 40 hours per week.
Contract: Perm
The Post
The Planner's main duties include dealing with residents, clients and sub contractors, working with the IT systems, managing operative's diaries and general typing and administration. Exceeding customer expectations and problem solving to the point of resolution are key priorities for this post-holder to have.
Main Responsibilities
1. Consistently demonstrate high levels of customer service standards and professional relationship with all customers.
2. Inputting & updating works orders on to the “Service Manager” IT system and issuing those works orders to operatives/sub-contractors.
3. Make outbound calls to update customers on progress and complete customer satisfaction surveys.
4. Ensuring operatives diaries are updated, and maintained at all times .
5. Booking work on a reactive and planned basis, liaise with the client and your team
6. Manage communications via E-mail in Microsoft Outlook / telephone / face to face
7. Working from bespoke scheduling systems, excel, Microsoft and teams
8. Complaint jobs to be managed and customer updated frequently.
9. Maintaining good communication skilled with customer, client, opera...