Why join Meldrum House Hotel?
Due to our ongoing popularity and commitment to excellence and innovation, were looking to increase our team with the addition of a Hotel Receptionist. We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests.
Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotlands top 100. 51 luxurious bedrooms and several diverse event spaces, including a ballroom with breathtaking views and the outdoor Titan Sky Bar dome, allows us to cater for various celebratory occasions by delivering excellence and a memorable experience.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working.
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
Referral bonus when your friends or family join the team.
Contributions to a pension plan.
Following your first successful 3 months, youll also receive
Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family
Spa treatments and product discounts
Life Assurance cover
The role
Meldrum House is no ordinary place. Your role as Hotel Receptionist is to provide a warm, friendly and efficient service to our guests. Always ensuring the greatest service standards are delivered at all times and exceed our guests' expectations. As the first and often the last point of contact for guests, you will be integral in the guests journey with us.
Joining the dedicated Reception department, you will:
Greet our guests with a friendly hello and a warm welcome.
Ensure that the guest check in/out procedure is seamless.
Provide accurate information to guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
Welcoming all guests attending events and dining facilities to the hotel and directing them to where they want to go.
Answer phone calls and email enquiries which can include bedroom and dining bookings.
Providing timely and concise information to other departments when required in relation to hotel operations.
Create brilliant customer service and a fun environment to promote guest loyalty
Embrace every opportunity to create extra special moments for our guests to provide a personal experience.
About you
As a Hotel Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality! You will also:
Deliver excellent standards
Uses initiative
Have a customer service attitude
Can multi-task and organise a variable workload
Hold a genuine desire to provide a Warmer Welcome to our guests
We will provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career. So, whatever your vibe, our family can never be too big, there is a place here for you. We have one ask - that you bring your personality, ideas, and spark. Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, click apply. We look forward to hearing from you!
TPBN1_UKCT