Job Overview
Tesla is looking for a customer‑focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in the UK. The role involves acting as the first point of contact for our customers, providing product information, answering questions, and resolving any problems related to the home battery Powerwall and the residential EV charger Wall Connector.
This is a 12‑month fixed‑term contract with the possibility of extension.
What You'll Do
* Provide the highest level of verbal and written (technical) customer support via telephone and email systems.
* Evaluate the needs of customers and work proactively to resolve technical and general support enquiries for our Energy products.
* Determine the best course of action for all support activities and communicate customer concerns, escalation team and others as necessary to resolve issues.
* Accurately record issues and data into CRM/Support Systems.
What You'll Bring
* 2+ years of experience in a customer support role; experience in a technical environment is a plus.
* Excellent written and verbal communication in English and Italian.
* Ability to multi‑task, prioritize, and manage time effectively.
* Familiarity with Customer Relationship Management systems and practices.
* Attention to detail and ability to work in a fast‑paced environment.
* Establish and maintain positive, cooperative working relationships.
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