Operations Supervisor - Driver Essential - Must Have Full Driving Licence / Must have experience with hazardous waste cleaning
Job title: Operations Supervisor
Department Operations
Location: Willenhall
Reporting to Operations Manager
Purpose and objectives of the role:
The Site Supervisor will be responsible for leading a team of site operatives, ensuring compliance with safety regulations, and managing project execution to meet quality and efficiency standards. This role requires strong leadership skills, technical expertise, and a commitment to maintaining a safe and productive work environment.
Main duties and responsibilities:
Team Leadership:
* Supervise and mentor site operatives, providing guidance, training, and support to ensure the successful completion of tasks.
* Delegate responsibilities effectively, assigning duties and tasks based on individual strengths and project requirements.
* Foster a positive work culture that promotes teamwork, accountability, and continuous improvement.
Project Management:
* Plan and organise daily work activities, including task assignments, resource allocation, and equipment deployment.
* Monitor project progress, ensuring adherence to schedule, budget, and quality standards.
* Coordinate with clients, project managers, and other stakeholders to communicate project status, address concerns, and resolve issues.
Safety Compliance:
* Enforce safety policies, procedures, and regulations to minimise risks and prevent accidents/incidents.
* Conduct regular safety inspections and audits to identify hazards and ensure compliance with safety standards.
* Provide safety training and toolbox talks to site operatives, emphasising the importance of hazard awareness and safe work practices.
Quality Assurance:
* Implement quality control measures to ensure workmanship meets or exceeds client expectations and industry standards.
* Conduct inspections and quality checks throughout the project lifecycle, identifying deficiencies and implementing corrective actions as needed.
* Maintain accurate project documentation, including daily reports, inspection records, and incident reports.
Client Relations:
* Serve as the primary point of contact for clients on-site, addressing inquiries, resolving issues, and providing updates on project status.
* Build and maintain positive relationships with clients, promoting customer satisfaction and fostering repeat business opportunities.
* Collaborate with clients to understand their needs and preferences, seeking opportunities to add value and exceed expectations.
Equipment and Resource Management:
* Oversee the maintenance and operation of equipment and vehicles, ensuring they are in good working condition and properly utilized.
* Coordinate with logistics and procurement teams to ensure timely delivery of materials, supplies, and equipment to the worksite.
* Manage inventory levels and equipment usage to optimise efficiency and minimize waste.
Qualifications:
* Prior experience in industrial cleaning, hazardous waste management, or related field preferred.
* Proven experience in a supervisory role within the industrial cleaning or environmental services industry.
* Strong knowledge of safety regulations, hazardous materials handling procedures, and environmental compliance requirements.
* Ability to operate cleaning equipment and tools safely and effectively.
* Strong attention to detail and commitment to quality workmanship.
* Excellent leadership, communication, and problem-solving skills.
* Ability to work effectively under pressure and adapt to changing priorities.
* Proficiency in using computer software for project management and documentation.
Key KPI’s:
* All projects delivered on time, high quality and within budget.
* Carry out each job in line with the RAMS provided.
* Ensure all Operatives are wearing applicable PPE on all sites.