Job Description Service Engineer
County Durham
£28,000 + Shift Bonus (4 days on, 4 days off)
Full-time, Permanent
Careers Plus are working with a well established IT support provider based in County Durham who are looking to hire a Service Engineer to join their team. This is a brilliant opportunity for someone who is keen on working with a variety of different clients and has a passion for solving problems and helping people.
Role Overview:
As a Service Engineer you'll be responsible for handling escalated technical issues, providing remote and on-site support, and working closely with our 1st Line team to ensure high service standards. You’ll also have the opportunity to work on infrastructure and systems projects.
Key Responsibilities:
Respond to and resolve support tickets via phone, email, and remote tools
Escalate complex issues to 3rd line or vendors when necessary
Maintain and support Microsoft 365, Active Directory, and Windows-based systems
Assist in onboarding/offboarding users and managing user accounts
Troubleshoot network, hardware, and software issues
Maintain documentation and follow ITIL best practices
Participate in ongoing improvement...