Job overview
Are you a friendly, organised individual with excellent communication skills? We are looking for a dedicated Pharmacy Assistant to join our team.
As the initial point of contact for patients, nursing staff, and other healthcare professionals, you will be responsible for:
1. Answering and directing telephone enquiries in a professional and helpful manner.
2. Receiving prescriptions and ensuring they are processed efficiently.
3. Managing pharmacy-specific work at the hatch, including patient interactions.
4. Providing exceptional customer service to both patients and healthcare providers.
5. Assisting with administrative tasks such as filing, organising, and general office duties.
Ideal candidates will have:
6. A friendly, approachable, and professional demeanour.
7. Strong organisational skills and attention to detail.
8. Excellent communication abilities and a willingness to assist others.
Main duties of the job
9. Ensure all patients and hospital staff are attended to promptly in a friendly manner and referred on appropriately.
10. Receive prescriptions according to current protocols including the receipt of prescription charges and tracking prescriptions through the prescription tracking system.
11. Take appropriate prescription charges from patients, usage of the till and ensure prescriptions are completed with payment and non-payment details.
12. Answer the telephone in a courteous, helpful and informative way, gathering the information accurately and dealing with the query in a professional manner.
13. Maintain patient confidentiality.
14. Assist in receipt and storage of pharmacy supplies including storage and loading the Pharmacy robot.
15. Refer questions from patients or healthcare staff to appropriate members of the dispensary team.
16. Use CMM (Pharmacy computer system) to undertake routine checks of stock levels in the Pharmacy, checking expiry dates and ensuring that stock is rotated according to procedures.
17. Carry out general housekeeping duties such as topping-up of bottles and cartons.
18. Assist in collection of information for audits around work delivery, patient waiting times etc.
19. Maintain a clean, safe working environment by cleaning and tidying dispensary.
20. Deliver medicines to the wards and assisting portering staff as required.
21. Accurately complete paperwork gathering all information that is required.
22. Prepare medication for deliveries to wards and external hospitals
Working for our organisation
Why colleagues think we are
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Person specification
Qualifications
Essential criteria
23. Good basic education e.g. (GCSE's or equivalent qualifications) or previous relevant experience
Desirable criteria
24. Level 2 qualification in Pharmacy Services (or in training to gain qualification)
Experience
Essential criteria
25. Recent employment in pharmacy environment or hospital environment
26. Experience in welcoming customers and answering the telephone
Skills
Essential criteria
27. Ability to work to Standard Operating Procedures accurately and in a timely fashion
28. To be literate & numerate
29. To work accurately
30. To have a clean and tidy appearance
31. To have a positive attitude and the ability to recognise and embrace new ideas
32. Ability to work in an organised and calm fashion in a busy environment
33. To be courteous with all customers, both internal and external, including members of the public and other healthcare professionals
34. To demonstrate good written and oral communication skills
Desirable criteria
35. Ability to work and communicate well within a team
36. Ability to recognise limits of own competencies and to refer and seek advice from colleagues
37. Keep accurate and legible records
38. To have basic keyboard/computer skills
Special Circumstances
Essential criteria
39. Able to travel to other sites and off site as necessary
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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