Procurement Transformation Manager | S3 | 12 Month FTC | Cost & Procurement | Milton Keynes, Bradford or Glasgow
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Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help people and businesses prosper. We embrace a strong risk culture and expect a proactive, responsible approach to risk management.
We are embarking on a major procurement and operations transformation. To support this transition we are seeking an experienced Transformation Manager to lead the transition, ensuring seamless handover of activities, stabilising service delivery across our processes, and embedding service‑management expertise with transformation leadership.
Responsibilities
* Lead the transition of activities ensuring structured knowledge transfer, process handover and service stabilisation.
* Co‑design and oversee a transition roadmap, ensuring clear governance, risk management and reporting.
* Manage and mitigate risks related to outsourced service delivery, ensuring compliance with service, quality and cost objectives.
* Work closely with Procurement, IT, Finance and delivery teams to ensure a smooth cutover and continuity of service.
* Act as the primary service‑management lead for procurement during and post transition.
* Provide oversight on change‑management activities, ensuring impacted stakeholders are fully engaged and supported.
* Monitor service performance against SLAs, embedding continuous improvement practices into the model.
* Support supplier and third‑party management to ensure contractual obligations are met and best value is delivered.
* Serve as the escalation point for service issues during the transition phase.
* Contribute to depth analysis of delivery processes to ensure compliance with the Third‑Party Risk Management Framework and System, measuring effectiveness in terms of service delivery, productivity, income and/or cost, and recommending and delivering changes where appropriate.
* Play an active role in formulating mid‑to‑long‑term strategic plans in conjunction with the department head to meet commercial objectives.
* Manage a service‑management team, providing specialist support to multiple stakeholders and maintaining SME understanding of service‑management activities as well as senior stakeholder management and third‑party partners.
* Embed RFB culture and aim to be the easiest way to make our customers better happen within third‑party providers.
* Technical contributor to the service specification for market activity.
* Deliver risk‑based assurance activities to ensure that risks are being managed in line with risk appetite and established policy requirements.
* Takes an enterprise‑wide view of service delivery and seeks opportunities to drive business value.
* Liaise with business SMEs, operational resilience, supplier collaboration, category management and others to ensure best business outcomes.
Qualifications
* Proven experience of offshoring/outsourcing transitions, including knowledge transfer and service stabilisation.
* Innovation catalyst, with hands‑on experience in the management of outsourced services, and customer‑facing delivery in the financial services industry.
* Strong background in service management and procurement operations.
* Understanding of operational risk and service resilience frameworks.
* Ability to interpret and manage supplier performance (SLAs).
* Knowledge of procurement systems (SAP desirable).
* Technical expert in the serviced that has been outsourced to the supplier.
* Able to diagnose issues and assess the appropriateness of supplier response.
* Understanding of the enterprise‑wide impact of service performance and managing delivery to maximise bank benefit.
* Understanding of governance, risk and control; ability to design and evaluate risks and controls.
* Proven track record in improving and maintaining risk management processes.
* Ability to think laterally and understand impacts of proposed changes, challenging the status‑quo where appropriate.
* Track record of leading multi‑year strategic planning processes: strategic, organisational and problem‑solving history to deliver sustained results.
* Understanding of commercial contracts and ability to interpret contract clauses.
* Able to manage supplier delivery within a commercial framework and utilise contract provisions accordingly, avoiding scope creep.
* Understanding of the bank’s legal and commercial position and ability to utilise these to secure best value.
Hard Skills
* Experience of line‑managing risk, service management or procurement teams.
* Proven track record of leading transitions or service migrations, ideally offshore.
* Strong stakeholder engagement and change‑management skills.
* Ability to manage competing priorities and deliver under pressure.
* Understanding of financial services and the management of outsourced service delivery.
* Passionate about delivering excellent customer service, all of the time.
* Understanding of Procurement and procurement systems including TPRM technology, supplier management and analytics.
Soft Skills
* Outcome driven with focus on long‑term sustainable benefits.
* Will require indirect management of several cross‑functional teams and significant coordination with global teams.
* Management of the relationships with various internal organisations providing intelligence & analytics.
* Confident and impactful communication skills (verbal, written, presentational); strong adaptable communication skills targeting differing audiences.
* Understanding of the UK banking environment and is an active advocate of risk management and service improvement practices.
* Adaptable and resilient in fast‑paced, complex change environments.
Benefits
* 30 days’ holiday plus bank holidays, which increases to 31 days after 5 years of service; option to purchase up to five contractual days per year.
* £6,000 car allowance per year.
* Company‑funded individual private medical insurance.
* Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance; option to take advantage of discounted rates for additional life assurance and critical illness cover.
* Share in Santander’s success through saving or investing in share plans.
* As a Santander UK employee, you may request staff versions of our products such as Edge Current Accounts and Credit Cards with no fees, and access many other deals and discounts.
* Competitive rewards that reflect the real impact you make and the value you bring.
* Well‑being support: access to wellbeing partners across four pillars (physical, mental, social, financial), including apps, gym access, weekly online classes, flexible healthcare, mindful health support.
* Support for every life stage – from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
* Time to give back through volunteering opportunities that benefit the communities we serve.
* Global growth opportunities to shape your career, learn new skills and explore what’s possible across the international network.
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
To make this possible, our roles are site‑based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s).
Right to work in the UK: Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do not have a right to work, or a visa application is unsuccessful, Santander will not proceed with your application.
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees for visa sponsorship; you may be liable for your own personal employee immigration and relocation costs.
What to do next
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. You can contact us at resourcing@santander.co.uk.
Information
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Purchasing and Finance
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