Job Description Main purpose: You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act). Take ownership for the security and safety of the guests To have a good knowledge of the Hotel’s facilities Ensure that you have full understanding and tractability of all correspondence relating to bookings Overview of duties Ensures guests have a smooth running stay at the hotel. Organises the customer welcome and care provided by your team Follows the night audit procedure comprehensively Works through the shift check list to ensure corridors are checked, breakfast lists amended and such like tasks are completed. Helps meet the department's quantitative and qualitative targets Implements brand and Group projects Customer relations Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty. Takes into account and anticipates guests' needs Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution