Summary The Administrative Apprentice will provide effective support to Practice Management and administrative and clinical teams by processing medical and non-medical communications (via DOCMAN, Lexacom, post, email), and provide services across various teams within the organisation as required. Wage £14,526.20 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours 37 hours per week, between 8am and 6pm Monday to Friday. 37 hours a week Start date Monday 2 March 2026 Duration 1 year 4 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work The post holder will: Undertake postal services for the practice - this will involve franking outgoing post. Opening incoming posts daily and date-stamping each document. Define, scan and attach all incoming correspondence to relevant folders, working towards attaching to the patient record utilising DOCMAN functionality. Process incoming postal documents for GP’s daily. Complete administration via Emis, including finding matching patients whose details have not matched with the system. Support the processing of all weight management and diabetic eye screening results. Maintain the summarising Excel spreadsheet. Support the processing of GP2GP functionality on Emis. Request patient notes for the deduction process. Support the processing of summarising medical records. Support the processing of reviewing and coding cervical smear results. Be part of the team responsible for providing adhoc services across both the Clinical Support Officers and the wider practice. Maintain confidentiality and be aware of the General Data Protection Regulations and security of patient data. Effectively support the nominated area of work as directed by the Team Leader. Quality & Compliance Identify and bring to the attention of the Team Leader any issues of quality and risk. Ensure high standards of own performance and take accountability for own actions, Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance. Work effectively with individuals in other agencies to meet organisational needs. Effectively manage own time, workload and resources. Help to ensure compliance with NHS, CQC and other industry-related regulations and standards. Contribution to the Implementation of Services Leave the workstation area tidy and ready for incoming colleagues, and provide information on any unresolved queries. Apply practice policies, standards and guidance and other legislation relative to the role and establish good standards of practice. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Where you'll work 2 LOWNDES ROAD STOURBRIDGE DY8 3SS Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider HALESOWEN COLLEGE Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule This role will require weekly attendance at college to undertake the professional qualification element of the apprenticeship. Paid time will be given to attend college, but in weeks where college is not open, attendance at Lion Health will be required and usual role activities performed. Requirements Essential qualifications GCSE in: English (grade C/4) Maths (grade C/4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Patience Other requirements Need to be available for an interview week commencing 16th February. About this employer Lion Health is a GP practice situated in Stourbridge, West Midlands, UK. Specialisations of the practice include Family planning, Treatment of disease, disorder or injury, Simple surgical procedures, Diagnostic and screening procedures, Services for everyone. After this apprenticeship There is the potential for a permanent position on completion of this apprenticeship. Ask a question The contact for this apprenticeship is: HALESOWEN COLLEGE The reference code for this apprenticeship is VAC2000010748.