Meeting & Events Office Manager - Luxury Boutique Hotel & Spa- New Forest Hampshire Areas - Up To 35K + Service Charge
Mon - Fri
IMMEDIATE START
Our client is a well known luxury hotel and Spa in the New Forest areas of Hampshire and are currently looking for an experienced Meeting & Events Office Manager, you will be responsible for leading the Meetings & Events (M&E) team to ensure the seamless planning and coordination of all conferences, meetings, weddings, and private events held at the hotel. You will serve as the primary liaison between clients, the operations team, and hotel departments, ensuring exceptional service and smooth event execution that reflects the standards of a luxury hotel.
Key Responsibilities:
Sales & Event Coordination
Manage and coordinate all incoming event enquiries, from initial contact to post-event follow-up.
Oversee the preparation of detailed event proposals, contracts, function sheets, and final billing.
Conduct client show rounds and maintain strong client relationships to encourage repeat business.
Liaise with the kitchen, banqueting, front office, and housekeeping teams to ensure operational readiness.
Upsell additional services and packages to maximize revenue opportunities.
Team Management
Lead, train, and motivate the M&E office team, setting clear goals and expectations.
Oversee team schedules, performance reviews, and development plans.
Foster a positive, proactive, and service-driven culture within the department.
Financial & Administrative
Work closely with the revenue and finance teams to ensure accurate forecasting and budgeting for M&E.
Ensure all events are planned within agreed margins and costs.
Maintain accurate records in the booking and event management systems (e.g. Opera Sales & Catering or similar).
Monitor competitor activity and market trends to stay competitive.
Operational Excellence
Ensure all events are executed to the highest standards, aligning with the hotel's luxury service ethos.
Implement and uphold hotel brand standards and SOPs within the M&E office.
Manage guest feedback and resolve complaints swiftly and professionally.
Person Specification:
Essential Requirements:
Proven experience in a similar role within a luxury 4* or 5* hotel or high-end venue.
Strong knowledge of M&E operations, event planning, and client management.
Exceptional communication and interpersonal skills.
Excellent organisational and time-management abilities.
Experience with booking systems such as Opera, Delphi, or similar.
Ability to lead a team in a fast-paced, high-pressure environment.
Flexibility to work occasional evenings/weekends as required.
Desirable:
Experience in luxury wedding planning or high-profile event coordination in hotels.
Local knowledge of the New Forest/Hampshire area would be direable but not essential.
Familiarity with sustainability practices in event management.
Benefits:
Competitive salary with performance-related bonus
Company pension scheme
Staff accommodation (if required)
Discounts on F&B, spa, and hotel stays
Meals on duty
Opportunities for training and career development
Free parking and use of hotel facilities
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