Job Description
Job DescriptionConnells Group have a great opportunity for a customer service professional to join their busy client accounts team in Leighton Buzzard. Our Corporate Client Account Coordinatorsprovide bespoke support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.You will be responsible for:
* Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
* Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
* Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
* Process renewals, terminations of tenancies and return of deposits
* Ensure all funds received are identified and allocated correctly
* Process rents received and remit to landlord daily by Faster Payments & Cheque
* Produce statements to landlords detailing transactions on account
* Provide bespoke monthly reporting to landlords
* Process requests from landlords/tenants/branches/LSC
* Ad hoc duties as required by line manager
Your experience and skills will include:
* Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
* Strong systems experience, a good working knowledge of Excel would be a distinct advantage
* Excellent writing skills
* Good analytical ability
* Ability to stay calm under pressure and work to tight deadlines
* Flexible approach to working
* Basic accounts/bookkeeping background an advantage but not necessary
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00753