German Speaking Sales Support
Location: Preston PR2 9LJ
Hours: 39.5 hours per week
Salary: Circa 30,000 p.a., depending on experience
About the Company
Our client is a leading manufacturer of moulded plastic products, operating in vehicle, fire, and environmental safety markets. They are a market leader in several European countries and ship to over 60 countries worldwide. Operating from a 4-acre manufacturing site in Preston, Lancashire, and a 3.7-acre distribution site nearby, the group employs around 155 people. They also have a subsidiary in Seclin, France, employing 17 staff. Group turnover is approximately £22m.
They are seeking a fluent German-speaking Sales Support professional to provide comprehensive support to their field-based sales team and manage day-to-day communication with their German customer base. This is a varied and dynamic role, combining customer service, sales administration, pricing analysis, and cross-department collaboration.
What's in it for you
* 33 days holiday per year (plus option to purchase up to 4 additional days with service)
* Hybrid and flexible working pattern
* Pension scheme
* Car parking, tea & coffee
* Private healthcare
* Recognition scheme
* Death in service scheme (7x salary)
* Occupational Health service
Experience & Skills
Essential
* Experience in a customer-facing role
* Experience working within a team environment
* Telephone-based customer support experience
* Data entry and administrative experience
Desirable
* Experience supporting international customers
* Manufacturing sector experience
* Sales reporting and data analysis experience
Your Responsibilities
* Act as the key point of contact for German accounts and warehouse partners
* Handle customer enquiries (phone and email) regarding products, pricing, availability, and transport
* Process customer orders, raise proformas, and generate quotations
* Prepare sales reports, pricing analysis, and customer data
* Support pricing activities, including price comparisons and price list compilation
* Proofread and review German-language materials
* Manage website enquiries and direct them to the appropriate distributor or account manager
* Liaise closely with multiple departments across the business
* Attend trade exhibitions in the UK and abroad (time off in lieu for weekend work)
* Ensure German customers consistently receive exceptional service
* Abide by Company Safety, Health, Environment & Quality (SHEQ) policies
Our client is certified to ISO 14001 (Environmental), 9001 (Quality) and 450001 (H&S Management systems).
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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