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Customer care administrator

Oswestry
Approved Care and Support
Customer care administrator
£26,000 - £30,000 a year
Posted: 1 October
Offer description

Approved Care and Support are a private home care provider who support people living in their own home. We are a caring company.

We are looking for like minded people to join our lovely team, with a positive outlook, which is needed even more so, in this world we all live in today. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. You will receive an annual car parking space and enrolment into company pension. Training is provided.

The Role.

We are looking for an individual to perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to our customers.

* To manage the administrative functions of the Organisation's business on a daily basis.
* To support the coordinator in scheduling care delivery.
* To deliver high quality care to Customers in the local area, when required.
* To be on call for emergency purposes. This may include weekends.
* To manage the Organisation's computer data base and word processing functions.
* To organise computer files and to ensure their regular and timely back-up according to documented procedures, and with due regard to GDPR.
* To answer the telephone and to manage calls from service users, staff and Social Services in a professional and courteous manner.
* To manage the Organisation's Quality Documentation System of policies, procedures and record forms, and to advise staff of any up-dates, amendments or other changes to policies, procedures and care standards.
* To manage the Organisation's service user / staff data base, inputting and amending data as appropriate.
* To organise service user visits and to undertake service user visits if required.
* To participate in Quality Management Review Meetings, to take minutes of such meetings and to prepare typed minutes for signature and distribution.
* Must be passionate about working in the care industry and have an understanding for the industry.
* To support all areas/locations within Approved Care and Support.

Must be a car driver and have previous experience in Domiciliary Care. This role would ideally suit someone who has been working on care plans, assessments of customers and who knows the industry. The role will involve direct care to customers.

Job Types: Full-time, Permanent

Salary: Starting from £26,000 per year

Work Remotely

* No

Job Type: Full-time

Pay: From £26,000.00 per year

Benefits:

* Company pension

Experience:

* care: 1 year (preferred)
* admin: 1 year (required)

Licence/Certification:

* Driving Licence (required)

Work authorisation:

* United Kingdom (required)

Work Location: In person

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