Work face-to-face within the drop-in service and develop positive relationships with young people based on respect and trust, ensuring they have a safe place to attend. Provide a listening and understanding ear and engage in meaningful activities with young people to benefit their mental health and wellbeing. Engage with line management and peer support to share best ways of working. Prepare supplies and activities required for the planned sessions to ensure smooth delivery and engagement of young people. Establish boundaries and address any inappropriate behaviour within the drop-in. Recognise signs of distress in young people, dealing with this promptly, appropriately and consistently, signposting and referring on where necessary. Support young people to develop independence, resilience, and positive activities, and signposting them for further support when appropriate. Understand and meet the needs of young people regarding mental health information and support within the drop-in setting. Bring creative thinking, energy, and commitment to the service, to motivate and engage young people. Take responsibility for own health and safety and all health and safety issues related to the role and contribute to Health and Safety systems. Undertake administrative duties as needed this may include attending team meetings and planning sessions prior to delivery from 3pm on Tuesdays and Thursdays to ensure effective coordination and preparation for the drop-in service. Work within the policies and procedures of Teesside Mind at all times. Undertake other tasks commensurate with the position as required including acting as a key holder to open and lock Be Heard community based venues. Attend marketing and promotion events for the service from time to time to raise awareness and encourage engagement from young people and the community.