Job Role- Business Manager
Contract length - 6 Month
Location: Coldhurst Street, Oldham, Greater Manchester, OL1 2PX
Salary- £26.93 Per hour PAYE
RESPONSIBILITIES
PEOPLE
● Ensure safety & well being of all employees and those affected by our operations
● Recognising and developing talent
● Lead and mentor a team of employees, fostering a positive work environment and promoting professional development.
● Set performance goals, conduct regular performance evaluations, and provide feedback to ensure the team's success.
● Championing inclusion in the workplace
● Developing and maintaining employee engagement
● Implementing people management processes and procedures in line with company policy
● Ensuring training and competency checks are in place for all roles
● Continuously monitor and evaluate operational performance to identify areas for improvement and implement best practices.
CUSTOMERS
● Creating a customer excellence approach & culture
● Managing people & assets to deliver / exceed service expectations
● Delivering efficient & profitable solutions
● Driving innovation and change for customers
● Implementing & managing operations against Veolia Minimum Requirements
● Working in close partnership with Local Sales Teams to maximise the potential for growth
● Providing clear, transparent & accurate reporting of business performance
● Delivering operational efficiencies through use of digital media, asset utilisation and cost control
● Understanding local market conditions, competitors & opportunities for growth
● Nominated Transport Manager 2 with overall responsibility for Fleet management
SUSTAINABILITY
● Develop and manage the site budget, ensuring proper allocation of resources & utilisation of the most efficient disposal and recycling solutions .
● Monitor financial performance, analyse financial reports, and identify opportunities for cost optimisation and revenue growth.
● Devise and implement strategies to improve profitability and meet financial targets.
● Identify potential business opportunities, develop strategic plans, and implement initiatives to expand the customer base.
● Identify and implement initiatives to improve business performance and ecological transformation
● Formulate effective pricing strategies and negotiate contracts with customers.
● Compliance with Veolia VMR for all site and operational activities
● Foster relationships with key stakeholders, industry partners, and regulatory agencies to enhance business operations and market presence.
● Monitor the competitive landscape and develop strategies to maintain a competitive edge.
● Effectively deliver and promote succinct business related messages and strategies to future customers
SKILLS
BEHAVIOUR
EXPERIENCE
● Business Acumen - Advanced
● Financial Management - Advanced
● Relationship Management - Advanced
● Effective Communication - Proficient
● Time Management - Proficient
● Informed Decision Making - Advanced
● Continuous Improvement - Proficient
● Project Management - Foundation
● IT Proficiency - Advanced
● Lead By Example
● Performance Management
● Talent Management
● Effective Delegation
● Strategic Planning
● Financial management
● Risk management
● Fleet management
● Excellent leadership and team management skills, with the ability to motivate and inspire others.
QUALIFICATIONS
Essential:
● IOSH Managing Safely
● Level 3 Leadership & Management or equivalent work experience
● Transport CPC (where required)
Desirable:
● COTC level 4 (on permitted sites)
● Level 5 Leadership & Management/Degree or equivalent work experience
● Strong understanding of waste management regulations, environmental sustainability, and waste disposal procedures.
EFFECTIVENESS (Monthly, 1-2-1s, annually)
PEOPLE
CUSTOMERS
SUSTAINABILITY
● Safety performance indicators (leading & lagging)
● Succession plans in place, reviewed and progressed (100%)
● Retention of people / low sickness & absence rates
● Engagement survey results
● Identified training completed in line with objectives
● Customer service KPIs achieved
● Reduction in negative call volumes, complaints and credit notes
● Growth of customer base & reduced attrition/churn
● Net promoter score improvement
● Targeted sales growth achieved
● Compliance with VMR and Fleet requirements through audit
● Systems usage & operational KPIs achieved
● Financial budgets & forecasts achieved and exceeded
● Profitability increased (NR / EBITDA)
● Contamination %
● Zero to landfill targets
● Compliance with audits (internal & external)