Job description
Hours: 22:45 - 07:15 (40 hours per week)
Purpose of the role:
· To be accountable for delivering a fully accurate night audit
· To be an ambassador for the hotel ensuring the highest service standards are consistently delivered throughout the night shift
Duties and Key Responsibilities:
· To help the night team in providing a warm and personal welcome for all guests arriving at night, contributing to guest satisfaction and providing a high standard of service
· To create an excellent first and lasting impression for all our guests
· To anticipate guests needs and to always exceed their expectations
· To be fully versed with all fire evacuation procedures and operating the fire panel
· To have an excellent knowledge of all hotel facilities
· To have an excellent knowledge of all reception procedures
· To oversee the night audit and cashing up of all outlets
· To check all billing is correct and take any sales ledger payments in preparation for next morning's checkouts
· To deliver a fully accurate night audit
· To ensure all payments balance prior to night audit
· To report any issues to the Financial Controller
· To carry out fire & security walks throughout the night
· To oversee the preparation and delivery of room service orders
· To assist other departments according to night business needs
· To prepare the hotel for the next day's business by ensuring that all public areas are immaculately presented, clean and set up for the following day
· To ensure all billing is accurate and all revenue is captured
Key Requirements Proactive approach / Attention to detail / Demonstrate initiative/ Absolute professionalism at all times / Ability to be self-motivated/ Must be minimum 18 years of age (in order to serve alcohol)
Skills and Experience Previous hotel experience / strong IT skills
Company Benefits:
* 28 days paid holiday per annum, including bank holidays
* Pension scheme
* Career progression through training and development
* Staff car parking
* Free meal whilst on duty in our staff restaurant
* Friends and Family bedroom rate of £85 (including tax and breakfast) at Danesfield House Hotel and Spa
* Discount of 15% on products used in the Spa
* Discount of 50% on treatments taken in the Spa
* Discount of 25% on products in the Gift Shop
Discount of 30% off Food and Drink up to maximum of 4 people (all bookings require prior authorisation)
Salary: £26,000.00 per annum
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
* Private medical insurance
* Referral programme
Work Location: In person