Our client, a reputable automotive dealership in Chelmsford, Essex, is seeking an experienced Aftersales Manager to lead their busy service department. This is an excellent opportunity for a skilled professional to manage a fast‑paced operation, drive departmental profitability, and provide outstanding customer service.
Benefits
* Competitive salary of up to £60,000 per annum
* Monday to Friday working hours with every third Saturday morning on rota
* Opportunity to lead and develop a highly skilled technical team
* Supportive management structure with ongoing training programmes
* Part of a well‑established dealership with a strong local reputation
* Employee recognition schemes and career advancement prospects
Duties of an Aftersales Manager
* Oversee daily operations of the service department to ensure high levels of efficiency and customer satisfaction
* Lead, motivate, and develop the service team through effective coaching and performance management
* Monitor department performance using key performance indicators and implement strategic improvements
* Manage costs to optimise profit margins within the service department
* Foster a customer‑centric environment to ensure all customer concerns are handled professionally and efficiently
* Ensure compliance with manufacturer standards, health and safety regulations, and dealership policies
* Maintain accurate records of departmental performance and report to senior management
* Collaborate with other departments to ensure seamless customer experience and operational flow
Requirements
* Proven experience as an Aftersales Manager, Service Manager, or in a similar senior service role within the motor trade
* Strong technical knowledge combined with leadership and management training
* Excellent communication skills to engage with customers, staff, and suppliers effectively
* Ability to lead, motivate, and develop a team in a fast‑paced environment
* Solid commercial awareness with a focus on achieving and exceeding departmental targets
* In‑depth understanding of manufacturer standards, health and safety regulations, and workshop processes
* A proactive approach to problem‑solving and continuous improvement initiatives
If you are an experienced Aftersales Manager looking for a rewarding opportunity within a dynamic dealership environment, we want to hear from you. Find out more about this exciting opportunity today.
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