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We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.
Join Our Team: Lead and Inspire in Travel Claims
We are looking for a dynamic and results-driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.
Reporting Line: Head of Travel Claims
What You'll Do
Lead & Inspire
Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.
Leading & Coaching
* Manage, mentor, and support Team Managers to achieve operational excellence
* Ensure claims processes align with business objectives and deliver against SLAs/KPIs
* Manage claims costs for the business and partners
Collaboration & Communication
* Lead monthly performance and departmental meetings
* Ensure clear agendas and effective communication across teams
Motivation & Development
* Drive a high-performance culture through coaching and development
* Maintain training records and identify improvement opportunities
* Create and implement Personal Development Plans (PDPs)
Drive Results
Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement.
High-Performance Culture
Build an engaged, collaborative environment aligned with Allianz's vision and values.
Resource Planning & Efficiency
* Optimise resource allocation to meet KPIs
* Strategically plan overtime within budget
Problem Solving & Support
* Provide guidance on complex claims
* Manage escalated partner claims
* Deliver reports and escalated key issues to senior leadership
What We Offer
Work-Life Balance
35-hour working week with hybrid working (3 days in office, 2 from home).
Collaborative Environment
Supportive and team-focused culture.
Career Growth
Opportunities within a global organisation and leadership development.
Learning & Development
Access to certifications and professional qualifications.
Benefits
* Pension and savings plans
* Share purchase scheme
* Mental health and wellbeing support
* And more
Additional Information
On-call requirement may be required due to the nature of the role.
About You
* GCSE (or equivalent) in English & Maths
* Strong communication skills with clients and stakeholders
* Proficiency in MS Word and Excel
* Proficiency using LLM and AI tools
* Understanding of FCA regulations
* Resilience in a fast-paced environment
* Proven leadership experience managing large teams
* Strong strategic thinking capability
* A successful track record as a Claims Manager
Diversity & Inclusion
Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.
Ready to Make an Impact?
If you are a results-driven leader with a passion for customer service, we'd love to hear from you. Apply today and take the next step in your career with Allianz Partners.
96776 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
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