Student Support Officer
Salary: £26,000 + Monthly Bonus
Location: Reading (in-person)
If you’re passionate about helping people grow, succeed and achieve their career goals, this is your opportunity to play a key role in shaping futures. Join a thriving training centre where every day brings the reward of supporting learners on life-changing journeys.
About Company
You’ll be joining a long-established, highly respected training organisation known for empowering thousands of learners through industry-recognised courses and flexible learning pathways. Their newly refurbished Reading training centre offers a modern, vibrant environment designed to inspire success.
As part of a supportive and energetic team, you’ll benefit from:
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A welcoming, inclusive and student-centred atmosphere
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Clear opportunities for professional growth
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Regular social events and team activities
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A culture committed to excellence in workplace learning
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Full access to the organisation’s entire course portfolio, with paid time to complete them
This is an exciting chance to join a company with a rich legacy of developing people while embracing innovation and best practice.
About the Job
As a Student Support Officer, you’ll play a vital role in supporting learners throughout their journey, ensuring each individual feels motivated, confident and fully supported.
Your responsibilities will include:
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Acting as the first point of contact for learners and exam candidates
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Providing day-to-day support, encouragement and guidance
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Administering and invigilating high-stakes examinations
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Offering 1:1 support to students who need extra help
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Monitoring progress, identifying barriers and helping learners stay on track
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Running mock interviews and CV clinics to support job seekers
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Celebrating achievements and organising graduation ceremonies
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Accurate record-keeping and general administration
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Contributing to social media content creation
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Supporting with the smooth running of the training centre
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Carrying out additional duties aligned with team and organisational goals
This role is fully in-person at the Reading centre and follows a 37.5-hour working pattern, including two late Thursdays and two Saturdays per month (with a weekday off in lieu).
Ideal Candidate
You will be someone who genuinely loves helping others and thrives in a student-focused, fast-paced environment.
You’ll ideally have:
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At least 1 year of experience in administration or a customer-facing role
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Strong communication and interpersonal skills
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Excellent organisational ability and high accuracy
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Confidence using IT, Microsoft Outlook and Teams
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Great critical thinking and time-management skills
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A proactive, positive attitude with a willingness to learn
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The ability to work independently while being a supportive team player
Above all, a passion for people and their professional development is essential.
Apply Now
If you’re looking for a rewarding role where you can make a real impact on learners’ futures, we want to hear from you. Apply today and take the next step in your career as a Student Support Officer