1. Good Company Benefits
2. Customer Service Role
About Our Client
Our client is a reputable company based in Uckfield, committed to providing excellent customer service and innovative solutions to their clients.
Job Description
Responsibilities for a Customer Service Administrator
3. Manage and resolve customer inquiries in a timely and professional manner.
4. Coordinate with different departments to assist customers with their requests.
5. Maintain a high level of product and service knowledge.
6. Ensure customer satisfaction by providing excellent customer service.
7. Track customer interactions and transactions, recording details of inquiries, complaints, and comments.
8. Communicate and collaborate with other internal departments.
9. Provide feedback on the efficiency of the customer service process.
10. Participate in team meetings and training programs.
The Successful Applicant
A successful Customer Service Administrator should have:
11. Experience in a customer service role.
12. Excellent communication skills.
13. A strong commitment to customer satisfaction.
14. Proficiency in Microsoft Office Suite.
15. Ability to work as part of a team.
16. Ability to maintain a positive attitude in challenging situations.
What's on Offer
17. A supportive and professional work environment in Uckfield.
18. Opportunity to work with a dedicated team.
19. A chance to enhance your skills and grow within the company.