What you’ll do
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud Annual Recurring Revenue (ARR) -- that provides functional and technical Enterprise Resource Planning (ERP) solution sustainment to drive continuous NetSuite improvement and value.
1. Consult with and provide advice and guidance to your customers on how to unlock value from their NetSuite Solutions based on a thorough understanding of their strategies, challenges and long and short term goals, as if you were an extension to their own team.
2. Apply agile techniques to drive functional and technical improvement roadmaps for your customers’ NetSuite solutions.
3. Lead and motivate multi-faceted teams to ensure focused delivery of your customers’ priority change initiatives.
4. Manage engagement financials, ensuring expected business outcomes are achieved within the allocated subscription hours and agreeing and confirming approvals for extensions when required.
5. Report and communicate hours usage and delivery outcomes, striving to highlight and remove blockers on priority deliverables.
6. Develop long-term sustainable relations with partners and internal stakeholders.
7. Work with a variety of customers, from those with newly implemented base solutions to the large, multi-national strategic accounts.
Skills and Qualifications needed:
* Previous relevant experience in application centric functional or technical roles.
* Experience in one of these vertical markets: Warehouse Distribution, Retail, Manufacturing, Finance, Software Services.
* NetSuite or competitive cloud based Enterprise Resource Planning (ERP) software solution experience.
* Confirmed creativity, the ability to develop and present new ideas and conceptualize new approaches and solutions.
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