Overview
Senior Operations Administrator - 6306 at Cambridge University Press & Assessment. Location: Cambridge/Hybrid. Salary: £25,200 - £31,800 per annum. Contract: Permanent/Full Time (35 hours per week).
We are looking for a Senior Operations Administrator to join our Platform Management Team. The role supports business teams by planning and executing User Testing of changes to our exam processing systems and providing technical support to business colleagues. This position helps deliver efficient, effective and customer-focused examinations through the Cambridge English Qualifications.
Responsibilities
* Plan, perform and report on UAT of changes, incident fixes and service request resolutions.
* Organise and run meetings, including planning, progress reviews and sign-off.
* Develop test scenarios based on design documents.
* Perform testing in web-based and native applications.
* Gather and format evidence for review by business colleagues.
* Report and follow up on defects.
* Support operational colleagues in resolving incidents that impact the daily running of English exams.
* Engage in data maintenance activities in production and lower environments.
* Identify areas of processing that could be improved through automation, Generative AI and the Power Platform suite.
* Develop proof-of-concept models to demonstrate advantages; gather feedback and build functional tools; write usage documents and provide training for new processes or tools.
About You
* Logical approach with high attention to detail and good problem-solving skills.
* Experience working with multiple processes and systems.
* Ability to work collaboratively with colleagues located globally.
* Comfortable working with data (research, analysis and visualization) and presenting to stakeholders.
Rewards And Benefits
* 28 days annual leave plus bank holidays.
* Private medical and Permanent Health Insurance.
* Discretionary annual bonus.
* Group personal pension scheme.
* Life assurance up to 4 x annual salary.
* Green travel schemes.
Work Arrangement and Eligibility
We are a hybrid working organisation with flexible options from day one. Most hybrid-working colleagues are expected to spend 40-60% of time at the office. We will consider other arrangements to accommodate flexibility or disability adjustments.
Ready to pursue your potential? Apply now. Applications are reviewed on an ongoing basis with a closing date of Thursday 18 September; interviews are scheduled for the week commencing 29 September. Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Equality and Inclusion
Cambridge University Press & Assessment is an equal opportunity employer and welcomes applicants from all backgrounds.
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