Job Title: Customer Services Executive Location: Bingham, Nottinghamshire About Us: We are a family-owned eCommerce business based in Bingham, Nottinghamshire. Supplying industrial, safety, and commercial equipment to a wide range of clients, we pride ourselves on excellent service and strong customer relationships. We’re now looking for an experienced Customer Service Executive to join our growing team - someone who is passionate about delivering outstanding customer support and wants to be rewarded for their efforts. This role will involve occasional Sunday work to cover holidays. Key Responsibilities: * Handle customer enquiries and orders in line with company policies and procedures (including orders, quotes, invoices, despatch, and email/telephone enquiries). * Accurately process orders through our Warehouse Management System (Cin7). * Liaise with couriers to ensure smooth and timely deliveries, including managing late or failed deliveries, coordinating returns, and handling damaged or lost goods. * Raise, track, and resolve courier claims (e.g., delays, damages, losses), ensuring all issues are followed through to completion. * Provide proactive support to customers, resolving issues promptly and professionally. * Work closely with the sales, warehouse, and logistics teams to ensure efficient operations. * Contribute to the overall succe...