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Churchill / FishnChickn, Team Member; Location
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member, you’ll make our customers' fish and chip dreams come true by offering
exceptional customer service following our core values and behaviours.
Team Members are responsible at all times for the staff they work with, ensuring each other's safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness, and till work. Team Members are the main face of the company and must always maintain high levels of quality, service, and cleanliness to ensure total customer satisfaction.
The role involves a mixture of day and evening shifts, including weekends, depending on business needs.
Main Responsibilities:
* Ensure customers are served politely and professionally, going above and beyond their expectations.
* Assemble orders for takeaway, Click & Collect, and Delivery via our 'My Chippy' app.
* Assist Managers and Fryers in food preparation.
* Support good food hygiene practices.
* Support best practices for Health & Safety.
Skills & Attributes:
* Willingness to learn and grow.
* Enthusiastic approach to delivering great service and a drive for customer satisfaction.
* Comfortable interacting with customers.
* Previous experience in a similar environment is an advantage.
Benefits:
* Opportunities for career progression.
* Recognition rewards.
* Online training and personal development to enhance your CV.
* Staff discounts.
* Flexible working options.
* 28 days holiday, including bank holidays.
At Fish’n’Chick’n, our journey began in the early 1920s with Great Grandpa Harold and Dorothy, who saved their earnings from mining and amateur cricket in Accrington to buy their first fish and chip shop in Romford, Essex, in 1923. Three generations later, we are passionate about fish and chips and committed to sustainability.
We believe fish and chips create memorable moments and connect us in a special way. We source fish from sustainable sources, ensure our chickens are barn-reared, recycle waste oil into Bio Diesel, and use recycled or biodegradable packaging.
We are a family business that cares deeply about its people. Your development and happiness are as important to us as our delicious food. Join our family and become a fish and chip superhero!
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