For: Customer Success Manager/ Customer Success Executive
Ref: VR/05222
Inspire Resourcing are currently recruiting for a Customer Success Lead on behalf of our client in Chesterfield. This is a great opportunity for someone who is looking to enhance the customer experience and enjoys building relationships.
Key Responsibilities:
* Serve as the primary point of contact for assigned, tiered, customer accounts, working alongside the account Growth Lead.
* Build and maintain strong client relationships to ensure customer satisfaction and retention.
* Maintain and update customer information in the CRM system.
* Lead contract renewal negotiations, ensuring continued business success.
* Lead price increase conversations to maximise customer profitability
* Partner in delivering Customer Quarterly Business Reviews (QBRs).
* Oversee the onboarding of newly acquired businesses, ensuring seamless integration.
* Manage upgrades, legacy swaps, and recall projects.
* Collaborate with Sales, Growth, Service Excellence, Technical Project Managers, and other internal teams to conduct trials and onboard new customers.
* Establish feedback loops and track customer usage data to drive service improvements in collaboration with Service Excellence Champions.
* Meet and exceed KPIs, including those related to: price increase, in-contract customers, and churn rates.
Key Skills & Requirements:
* Strong relationship management and negotiation skills.
* Experience in customer success, account management, or a similar role.
* Excellent communication and organisational abilities.
* Ability to analyse customer data and implement process improvements.
* Experience with CRM systems and contract management.
Full time – Perm
Salary £25,500 - £30k DOE